FQAs

Frequently Asked Questions (FAQs)

Company Information

• Company Name: CLOTHING VILLE PTY LTD
• Address: 1 Fresco Pl, Clyde North VIC 3978, Australia
• Phone: +61 1800 696 726
• Email: Wagnerjillian3642@outlook.com

1. What products do you offer?

We specialize in a variety of pet supplies, including:

• Pet food and treats
• Pet toys and accessories
• Grooming products
• Beds, crates, and carriers
• Health and wellness products for pets

2. How can I place an order?

You can place an order directly through our website by selecting the desired products, adding them to your cart, and completing the checkout process.

3. What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure online payment methods.

4. Do you offer shipping?

Yes, we offer shipping throughout Australia and internationally. Shipping costs and delivery times vary depending on the destination.

5. What is your shipping policy?

• Orders are usually processed within 1–3 business days.
• Tracking information will be provided once your order has been shipped.
• Please ensure your shipping address is correct to avoid delays.

6. Can I return or exchange a product?

Yes, we have a Refund & Returns Policy:

• Products can be returned within 14 days of receipt, provided they are in their original condition and packaging.
• Some items, such as pet food, may not be eligible for return due to hygiene reasons.
• Refunds will be processed within 5–7 business days after receiving the returned product.

7. Do you offer refunds for damaged or incorrect items?

Yes, if your order arrives damaged or you receive the wrong item, please contact us immediately at Wagnerjillian3642@outlook.com with your order details and photos of the product. We will arrange a replacement or refund.

8. How can I contact customer service?

You can reach us via:

• Phone: +61 1800 696 726
• Email: Wagnerjillian3642@outlook.com
  Our customer service team is available Monday to Friday, 9:00 AM – 5:00 PM (AEST).

9. Do you have a privacy policy?

Yes, all customer information is handled securely and in accordance with our Privacy Policy, ensuring your personal details are protected.

10. About Us

CLOTHING VILLE PTY LTD is dedicated to providing high-quality pet supplies that make pets happy and healthy. We pride ourselves on excellent customer service and fast shipping.