Return and Exchange Policy

Return and Exchange Policy

At CLOTHING VILLE PTY LTD, we want you and your pets to be completely satisfied with your purchase. Please review our return and exchange guidelines below.

1. Eligibility for Returns & Exchanges

• Products can be returned or exchanged within 14 days of delivery.
• Items must be in their original condition, unused, and in original packaging.
• Some products, such as pet food, treats, and hygiene-sensitive items, are not eligible for return or exchange for safety and hygiene reasons.

2. How to Return or Exchange a Product

1. Contact us at Wagnerjillian3642@outlook.com or call +61 1800 696 726 with your order number and reason for return/exchange.
2. Our team will provide instructions for returning the item.
3. Once we receive and inspect the returned product, we will process your exchange or refund.

3. Refunds

• Refunds are processed using the original payment method.
• It may take 5–7 business days for the refund to appear in your account, depending on your bank or payment provider.

4. Exchanges

• If you wish to exchange a product for another item, please specify the replacement item when contacting us.
• Exchanges are subject to product availability.

5. Damaged or Incorrect Items

• If your order arrives damaged or incorrect, contact us immediately.
• Provide photos of the damage or incorrect item, and we will arrange a replacement or full refund at no extra cost.

6. Shipping Costs for Returns

Customers are responsible for return shipping costs, unless the return is due to a damaged, defective, or incorrect product.