Shipping Policy

Shipping Policy

At CLOTHING VILLE PTY LTD, we are committed to delivering your pet products quickly and safely. Please review our shipping policy below:

1. Processing Time

• All orders are processed within 1–3 business days after payment is confirmed.
• Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Methods & Costs

• We offer standard and express shipping options.
• Shipping costs depend on the weight of the items and the delivery location.
• International shipping is available; rates vary by destination.

3. Delivery Time

• Within Australia: 3–7 business days (standard shipping)
• Express shipping: 1–3 business days (within Australia)
• International shipping: 7–21 business days depending on the destination

4. Tracking Your Order

• Once your order is shipped, a tracking number will be provided via email.
• You can use this tracking number to monitor your shipment online.

5. Shipping Restrictions

• Please ensure your shipping address is correct and complete.
• Some products, especially pet food or liquids, may have restrictions for international shipping.
• We are not responsible for delays caused by customs, import duties, or incorrect addresses.

6. Lost or Damaged Items

• If your order is lost or arrives damaged, please contact us immediately at Wagnerjillian3642@outlook.com.
• We will assist with replacement or refund based on the situation.